Contact
Talk to a person
Jewel Reels is small. Your email is read by the person who makes the videos, usually the same day.
hello@jewelreels.comWhat to send
Something is wrong with an order
Send the order number — it starts JR- and is at the top of your order page. Tell us which video and what looks wrong, and we will rebuild the files.
You want the logo moved
Every video comes with three free re-renders. Say where you want it — a corner is enough — and we will re-cut every size you bought.
You need a video that is not in the catalog
That is a custom job and it starts with a short brief rather than an email.
Request a custom videoA question about what you are allowed to do with the files
The license page covers the common ones — where you can post, what you cannot do, and what happens if you change shops.
Read the licenseMost questions are already answered on the FAQ — licensing, file sizes, delivery times, re-downloads and how to put music on a reel without it being muted.